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Les McKeown's Predictable Success Blog

First published December 27, 2018

Restore communications and accountability during Whitewater 

What’s the best way to restore communications and accountability during Whitewater? Before we dive into the answer, here’s a brief overview of why they break down in the first place. During Early Struggle and Fun, an organization consists of a small, tight-knit team. Everyone works so closely and so intensely together that they can practically finish each other’s sentences. This means when something needs to be done, it’s almost as if the instructions are received by osmosis, the communications are so easy and automatic. However, as the business grows and many more employees are added, everything becomes much more complex. The amount of face time people have decreases, and communications begin to break down. In this series of audio tips, Les reveals step-by-step how to restore communications and accountability during Whitewater. He then examines how to ensure that repeatability is put in place, which is key to an organization’s ability to scale. Step 1: Restoring Clarity
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Step 2: Reaching Agreement (In Meetings and Beyond)
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Step 3: Putting Repeatability In Place
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Additional Resources: – Have your team take the Leadership Styles Quiz to determine who has the highest Processor score and should manage the “R” part of the DIR discussion Les describes in Step 3.

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