Les McKeown's Predictable Success Blog
I’ve found the same thing in many, many organizations – one part of the organization (a certain functional area, or a remote geographic location, or a particular group or team) is often disproportionately way more sensitive than everywhere else – look at them sideways and they bleed. Like crazy.
Do you know where your organizational paw is? Do you know where triage is most often required? Where your organizational psychic RAM is being sucked away every day, compensating for the disproportionate sensitivities of one group?
If you do (know), what are you doing to toughen them up?
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