That way lies distortion, delusion, believing our own PR. And ultimately, irrelevancy, as the gap between what we tell ourselves and what is actually happening with our staff, customers and clients becomes so big that we lose our moorings from reality.
Your business’s culture should be like a rubber ball – vibrant, flexible, robust, resilient – able to take a pounding and still snap back.
Is it? Or is it precious and demanding – and ultimately brittle and broken?
I’m grateful for Dean Nitin Nohria of Harvard Business School for the original metaphor.