Les McKeown's Predictable Success Blog

First published April 11, 2012

Tony Hsieh & Jenn Lim 

Tony Hsieh is the CEO of Zappos and the author of ‘Delivering Happiness’. Jenn Limm is the CEO of ‘Delivering Happiness’. In this interview Tony and Jenn share: » Tony’s top 3 events in his life that led to the success of Zappos; » The real reason he sold LinkExchange to Microsoft for $200m; » How Zappos culture was dramatically impacted by what he learned from (and what went wrong with) LinkExchange; » The key mistake organizations can make in trying to build a strong culture; » The meaning and power of having ‘committable core values’; » Why Jenn likens Zappos to her ‘best friend’s little brother’; » How Zappos takes risks – and how doing so is integrated with its core values; Delivering Happiness » How they avoided losing Zappos core values during high growth; » The key role hiring played in maintaining Zappos culture as it expanded; » How Tony sees Zappos changing once he is no longer there; » How to build culture organically from the bottom up – and the danger of building it from the top down; …and much more You can learn more about the Delivering Happiness movement and purchase the book by clicking here. (Running time is approximately 30 minutes.)
Click below to listen to streaming audio
Click below to download the mp3 file Click below to listen to streaming audio Click below to download in iTunes 1

RECENT BLOG Posts

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}
>